Additional Information
Delivery
We offer free worldwide shipping to all customers
UK Delivery - Next working day
EU Delivery - 3 to 5 working days
Worldwide Delivery - 5 to 7 working days
Once full payment has cleared, we aim to ship your
item within 24 hours. Please be aware, local duties may apply.
You
will receive a tracking number soon after placing your order.
UK shipping is via Royal Mail
Special Next Day Delivery and International dispatch is via Royal Mail International Tracked and Signed or FedEx International Priority. This service uses door to door tracking and a signature is required on delivery.
For
international destinations not covered by this, we will ship your purchase
using the Royal Mail International Signed For service. Some shipping methods we use rely on domestic postal
services around the globe, so delivery times cannot be guaranteed and are an
approximation. Other
shipping methods may be available on request.
Please note, we can only dispatch to the address to which your Paypal account or your payment card is registered.
Packaging
All items are
condition checked prior to packaging.
Original ring boxes are not included with the majority of our rings, however in
the rare instance one is available we will make it clear in the description and
include it with your purchase.
Ring Resizing
Where possible, we offer complimentary ring resizing
on all of our rings. If the ring resize option you are wanting is not available then please get in contact, as we may still be able to accommodate your needs!
We cannot offer a refund on any ring that has been resized by us or another
party.
Payment options
We use
Paypal to process all transactions. PayPal enables
you to send payments quickly and securely online using your credit or debit card (this does not require you to have a Paypal account).
If you
want to pay for a piece in a few installments, get in touch. We may be able to reserve
it for you and tailor a layaway plan to your needs. Once the payment is
completed in full, your item will be shipped to you.
Disclaimer
Our
jewellery is described using our years of expertise, however although we date
our pieces to the best of our ability, it is not an exact science. We look at
the overall style of the piece, any hallmarks present, materials used and
method of creation to determine the period and approximate date. For this
reason, this information does not act as a guarantee.
Due to the nature of our business, it may happen on occasion that an item goes out of stock before we have removed it from the website. If this does happen, we will notify you and cancel the order, however we will take all steps to try and ensure this does not occur.